.: ARTWORK FILE USABILITY GUARANTEE :.

Excaliburcreations.com wants you to be happy with your art. To help insure/ensure your satisfaction, we back up our service with a full 90-day "make it right or make it free" money-back guarantee. If your printer cannot use our artwork on the item or display device you told us it would be used for (due to a defect of construction in the art file), we will promptly fix it for free. Or, in the unlikely event that no amount of modification to the artwork file can render it usable for the intended print or display method, we will refund your money.

Please read below for details:

For artwork files which Excaliburcreations.com has offered a "usability guarantee," the buyer is entitled as sole remedy, at the discretion of Excaliburcreations.com, either 1) modification of the construction of the artwork file in a manner to render it suitable for use for the intended print, imprint or display technology, at no cost whatsoever to the buyer, or 2) a refund of the purchase price of the artwork file if it, the purchase price, has already been received by Excaliburcreations.com. No remedy or guarantee of fitness for any use is offered for artwork files for which Excaliburcreations.com has not yet received payment.

Excaliburcreations.com offers this usability guarantee only on artwork files for which the purchaser has stated an intended use in advance of artwork construction by Excaliburcreations.com, and for which the customer or its printer or authorized agent has accurately supplied the following information regarding the artwork file's intended use: a statement of the intended use, imprint or display method, imprint area or display size and resolution, imprint substrate (the physical item the artwork will be printed on) if any, number of colors, color method of imprint or display, the end-user/printer/displayer's contact information, and any other information which would reasonably and materially affect construction of the artwork file in a fit manner for the stated use. No guarantee of fitness for any use is offered if any or all of the aforementioned information is not provided accurately to Excaliburcreations.com prior to initial construction of the artwork file(s).

"Fitness for use" and "usability" are defined as the ability of a printer to generate as output a reasonably precise and legible facsimile of the artwork contained in the artwork file, without an unreasonable amount of modification of the artwork file being required to do so beyond the normal preparation of the artwork file for use in the same or similar printing process or display technology. "Fitness for use" and "usability" specifically exclude typographical or other errors of content within the artwork file, visual style of the artwork or any subjective measurement of quality of the artwork. Claims against this guarantee must be made in writing by the purchaser and supported in writing by the end-user/printer/displayer, and must contain a specific and reasonable claim of unfitness. Claims against usability must be received by Excaliburcreations.com no later than ninety (90) days from the date of artwork file delivery. Any guarantee of usability or fitness for use which has been granted according to the terms herein shall expire ninety (90) days from the date of delivery of the artwork file, whether or not any attempt has been made by the purchaser or the purchaser's printer to use the artwork file in any manner during that period.

Please see complete TERMS OF SERVICE for more information.

.: PRODUCT GUARANTEE :.

We guarantee that all products we offer to be free from manufacturers defects. We stand behind each and every item. We make sure to offer only high quality merchandise. If you have any problems with any products we offer just give us a call or email and we will go the extra mile to insure that the problem is taken care of.

Our goal is to provide the best possible products at an affordable price with unsurpassed customer service.

If we fail in any area we need to know. Without you and your input we cannot become a better organization.

Claims: Please inspect your products immediately upon receipt. All claims (other than freight) must be made within 7 business days of receipt of the order.

Claims must be submitted to Excalibur Creations & Recognition in writing via fax or mail.

Verbal claims will not be accepted.

Returns: Orders returned without prior written authorization from Excalibur Creations & Recognition will be refused.

We will issue you a RA# (return authorization number). We require and RA# for all returns for tracking purposes. Please display this number on the outside of the box. The address label is usually the best spot.

Please have returns sent by a Postal service (USPS or Canada Post).

Return shipments sent by UPS, FEDEX, DHL etc will be refused because these types of carriers will charge brokerage and customs fees (usually over $25).

The return shipment must be insured and traceable as it was when it was originally sent to you - this is for your own protection as well as ours.

VERY IMPORTANT: On your customs paperwork and on the carton itself you must state:

• "Returning Item to Canada"
• "No Commercial Value for Customs"
• "Item being returned to Canada for warranty replacement"

This way Customs will not charge us duty on return shipments.
Unfortunately, shipments being returned with duty owing will be refused.

Item(s) being returned must be in the condition we agreed upon. Items returned with damage, visible signs of wear and use will not be subject to a full refund.

Provided the item is returned with the above instructions, you will receive your refund via the same method by which you originally remitted payment less the cost of the original shipment. This includes any items sold under our "Free Shipping" promotion.

Cancellations and Changes:
Excalibur Creations & Recognition reserves the right to begin production of your order upon receipt of your Purchase Order, Order Confirmation, and Proof Approval.

Any cancellations or changes to your order must be made in writing via fax, mail, or email.

Verbal cancellations or changes will not be accepted.

All product and production costs incurred prior to the cancellation or change will be invoiced.